Frequently Asked Questions Here are answers to some of the most frequently asked questions about our studio and classes. If you have any further questions, feel free to reach out! manager@fullbodypilates.com or Call/Text (714) 455-1430

CONTRACTS & PAYMENTS

• Can I pause my contract?

  Yes, under these terms:

  • 6-month contracts: Pause 2 weeks to 3 months
  • 3-month contracts: Pause 2 weeks to 2 months
  • $25/month service fee applies per month paused
  • Can pause once per contract
  • Request at least 21 days in advance (emergencies exempt)By email at manager@fullbodypilates.com
  • Contract pause requests must be submitted more than 21 days before your auto-renewal date. Pause requests received within 21 days of the renewal date cannot be processed until after the contract has renewed.
  • Clients will NOT be allowed to use classes while contract is paused:
  • The amount of days paused will be added to the contract. The date of the payment may change as well as the expiration date of the contract. We won’t know the date of payment until contract is re-activated.
• Can I cancel or upgrade my contract?
  • Contracts cannot be canceled until fulfilled.
  • Upgrades: Available after 3 months of a 6-month contract ($50 fee applies).
  • New Contracts: Cancellations allowed within 5 days of purchase.
• Are contracts auto-renewed?

  Yes. You’ll be notified 21 days before renewal. If you wish to cancel, email us 7 days before expiration.

  To continue receiving the benefit of rollover classes, your contract must remain active and continue through auto-renewal.

  Please Note:

  If you choose not to renew your contract, all remaining rollover classes will expire at the end of your current contract (one month from your last payment date).

  The rollover feature is only available while your contract remains active.

• What does "per cycle" mean?

  It refers to your monthly billing date. Example: If your payment is on the 10th, it recurs on the 10th each month.

• What is a rollover class?

  Unused classes roll over for one month, then expire.

  If you contract is about to auto renewal and you are not renewing your contract, your classes will expire one month from your last payment date.

  To continue receiving the benefit of rollover classes, your contract must remain active and continue through auto-renewal.

• What if I run out of classes before my payment date?
  • Purchase a drop-in class for $29.99 For limited contracts only.
  • We offer specials—consider purchasing if you anticipate running out of classes.
• How do I check my auto-renewal date?

  Log into your account → My Info → Account → Autopay/Contract.

• Do I need a credit card on file?

  Yes, all limited and unlimited contracts, Drop ins, Specials and Packages require a valid credit card on file.

• What happens if i decide to NOT Auto-renewal?

  All 3- and 6-month contracts are set to auto-renew at the end of the contract term.

  If you wish to cancel your contract, please notify Full Body Pilates and Movement Therapy by email at least 7 days before your contract’s auto-renewal date. You will receive a reminder email 21 days prior to your scheduled auto-renewal.

  If you choose not to renew your contract, all remaining rollover classes will expire at the end of your current contract,(one month from your last payment date).

  The rollover feature is only available while your contract remains active.