NEW CLIENTS

An introductory session is recommended but NOT mandatory for all clients new to Pilates and have never taken a Pilates class. This is to familiarize clients with the various Pilates equipment and to advise on proper use and safety. We strongly advise a Stretch or level 1 class for beginner or a free demo if available on schedule .

CLOTHING AND ATTIRE

Grip Socks are required and must always be worn during class. No exceptions.

ROLLOVER POLICY:

ANY unused classes from one monthly cycle roll over to the next monthly cycle but must be used by the end of that monthly cycle. Rollover classes can no longer roll over indefinitely. 

Note: this no longer limits the number of classes you roll over – it only limits the length of time you have to use them (they are only good for one month).

 

CONTRACT SUSPENSIONS

Updated group class cancelation policy only for weekend and holiday classes: must cancel 24 hours prior to class

• Updated contact pausing feature:
•  2 weeks min and 2 months max for 6 months contracts; 2 weeks min and 1 month max for the 3 months contracts

Please email the dates of your requested suspension to info@fullbodypilates.com or call (714) 455-1430 at least 30 days prior to the requested suspension (planned absences, vacations, etc.). In the case of an emergency (injury, surgery, etc.) contracts can be suspended with less than 30 days notice. The length of the suspension will be added to the end of the contract. Contract suspensions are only allowed 1 time per contract length (Unless injury emergency).

Unlimited contracts are NOT allowed to be suspended 3 weeks before the end of the contract if client it’s NOT renewing.

If you are planning on upgrading or downgrading  your contract you MUST finish your 3 or 6 month contract. Exceptions are only allowed if you purchased a 6 month contract and you are already 3 months into your contract and then decide to change it. We will allow you to change if you pay the difference between the 3 month and 6 month contract .
However, a two-week grace period will be available to redeem any remaining roll over classes from the effective date of the contract cancellation. 

If you decide to continue after the 2 weeks grace period,  your new contract will start the day your last contract ended  (as if you never stopped)

CONTRACT CANCELLATIONS

Cancellation of your contract during your current 3 or 6 month contract period are NOT permitted, but we will happily end it after your contract ends. Please email us up to 5 days prior to expiration of the contract period. We will also email you 7 days prior to your contract expiration to remind you .
We will give you the option of canceling the contract within 5 days of purchase if you decide to change the contract or cancel it.

LATE CLASS CANCELATION POLICY 

For group classes we kindly ask that you provide at least a 12-hour notice on week days and 24-hours for weekend and holidays prior to your scheduled class time to avoid incurring a late cancellation fee. Cancellations should be made online or on the app through MIND BODY. Should a class need to be rescheduled for a different class time on the same day, please make those changes online or on the app by selecting the late/early cancel option to the scheduled class and then adding the desired class.

For private, duet, and trio appointments we kindly ask that you provide at least a 24-hour notice prior to your scheduled session. Please contact the studio number at (714) 455-1430. Cancellations made with less than a 24-hour notice will be charged the full price of the session. 

If you text, call, email or Facebook message us, sometimes we won’t see it on time. Please ONLY cancel online.

UNLIMITED CONTRACTS ONLY

Clients with an unlimited 3 or 6 month contract will be charged a late cancel/no show fee of $10.00.

Please cancel online if you can’t make it (it opens the spot to another client to sign up on the waiting list). The system DOES NOT charge you cc automatically , we have to do it manually so if is a emergency we will consider it and if another client uses your spot we will waive the cancelation fee.

In the event of an emergency cancellation, the client should text or call the owners directly after canceling online. Emergencies will be handled on a case by case basis at the discretion of the owners.

 

LIMITED CONTRACTS ONLY  (NO MORE LATE CANCEL/NO SHOW FEES)

All Clients with Limited Contracts, group packages and/or drop-in classes, will lose that class if they late cancel or no show. The cancel period is 12 hours for week days and 24 for weekends and holidays prior to the class to allow us to relieve our staff or to allow another client to take up the spot you will free up.

SALES AND REFUNDS

All purchases are non-refundable. Exchanges can be made for upgrades or alternate packages. If a package or special promotion was purchased, please note the expiration date as the expiration date on these purchases cannot be extended. 

Pilates prices are subject to change without notice.

All clients with contracts (limited and unlimited) are required to have a valid credit card on file.

Instructors and schedule are subject to change at any time without notice. 

Every year Full Body Pilates and Movement Therapy will close from Christmas to New Years to give time for all instructors to relax and enjoy the holidays.

Full Body Pilates and Movement Therapy reserves the right to refuse service.